feat: add cancel and reschedule reason variables in workflows (#18305)

Co-authored-by: Peer Richelsen <peeroke@gmail.com>

apps/web/public/static/locales/en/common.json

@@ -2031,8 +2031,12 @@
   "event_end_time_info": "The event end time",
   "cancel_url_variable": "Cancel URL",
   "cancel_url_info": "The URL to cancel the booking",
+  "cancel_reason_variable": "Cancellation Reason",
+  "cancel_reason_info": "The reason for canceling the booking",
   "reschedule_url_variable": "Reschedule URL",
   "reschedule_url_info": "The URL to reschedule the booking",
+  "reschedule_reason_variable": "Reschedule Reason",
+  "reschedule_reason_info": "The reason for rescheduling the booking",
   "invalid_event_name_variables": "{{item}} is an invalid variable in your event name",
   "select_all": "Select All",
   "default_conferencing_bulk_title": "Bulk update existing event types",

packages/features/bookings/lib/handleConfirmation.ts

@@ -152,6 +152,7 @@ export async function handleConfirmation(args: {
     endTime: Date;
     uid: string;
     smsReminderNumber: string | null;
+    cancellationReason?: string | null;
     metadata: Prisma.JsonValue | null;
     customInputs: Prisma.JsonValue;
     eventType: {
@@ -229,6 +230,7 @@ export async function handleConfirmation(args: {
             },
           },
           description: true,
+          cancellationReason: true,
           attendees: true,
           location: true,
           uid: true,
@@ -291,6 +293,7 @@ export async function handleConfirmation(args: {
         uid: true,
         startTime: true,
         metadata: true,
+        cancellationReason: true,
         endTime: true,
         smsReminderNumber: true,
         description: true,
@@ -324,6 +327,7 @@ export async function handleConfirmation(args: {
       const eventTypeSlug = updatedBookings[index].eventType?.slug || "";
       const evtOfBooking = {
         ...evt,
+        rescheduleReason: updatedBookings[index].cancellationReason || null,
         metadata: { videoCallUrl: meetingUrl },
         eventType: {
           slug: eventTypeSlug,

packages/features/bookings/lib/handleNewBooking.ts

@@ -1941,6 +1941,7 @@ async function handler(
 
   const evtWithMetadata = {
     ...evt,
+    rescheduleReason,
     metadata,
     eventType: { slug: eventType.slug, schedulingType: eventType.schedulingType, hosts: eventType.hosts },
     bookerUrl,

packages/features/bookings/lib/handleSeats/handleSeats.ts

@@ -32,6 +32,7 @@ const handleSeats = async (newSeatedBookingObject: NewSeatedBookingObject) => {
     evt,
     workflows,
     rescheduledBy,
+    rescheduleReason,
     isDryRun = false,
   } = newSeatedBookingObject;
   // TODO: We could allow doing more things to support good dry run for seats
@@ -112,6 +113,7 @@ const handleSeats = async (newSeatedBookingObject: NewSeatedBookingObject) => {
         smsReminderNumber: smsReminderNumber || null,
         calendarEvent: {
           ...evt,
+          rescheduleReason,
           ...{
             metadata,
             eventType: {

packages/features/ee/workflows/lib/constants.ts

@@ -61,7 +61,9 @@ export const DYNAMIC_TEXT_VARIABLES = [
   "additional_notes",
   "meeting_url",
   "cancel_url",
+  "cancel_reason",
   "reschedule_url",
+  "reschedule_reason",
   "rating_url",
   "no_show_url",
   "attendee_timezone",

packages/features/ee/workflows/lib/reminders/emailReminderManager.ts

@@ -160,7 +160,9 @@ export const scheduleEmailReminder = async (args: scheduleEmailReminderArgs) =>
       responses: evt.responses,
       meetingUrl: bookingMetadataSchema.parse(evt.metadata || {})?.videoCallUrl,
       cancelLink: `${bookerUrl}/booking/${evt.uid}?cancel=true`,
+      cancelReason: evt.cancellationReason,
       rescheduleLink: `${bookerUrl}/reschedule/${evt.uid}`,
+      rescheduleReason: evt.rescheduleReason,
       ratingUrl: `${bookerUrl}/booking/${evt.uid}?rating`,
       noShowUrl: `${bookerUrl}/booking/${evt.uid}?noShow=true`,
       attendeeTimezone: evt.attendees[0].timeZone,

packages/features/ee/workflows/lib/reminders/reminderScheduler.ts

@@ -21,6 +21,8 @@ export type ExtendedCalendarEvent = Omit<CalendarEvent, "bookerUrl"> & {
     schedulingType?: SchedulingType | null;
     hosts?: { user: { email: string; destinationCalendar?: { primaryEmail: string | null } | null } }[];
   };
+  rescheduleReason?: string | null;
+  cancellationReason?: string | null;
   bookerUrl: string;
 };
 

packages/features/ee/workflows/lib/reminders/smsReminderManager.ts

@@ -57,6 +57,8 @@ export type BookingInfo = {
   additionalNotes?: string | null;
   responses?: CalEventResponses | null;
   metadata?: Prisma.JsonValue;
+  cancellationReason?: string | null;
+  rescheduleReason?: string | null;
 };
 
 export type ScheduleTextReminderAction = Extract<
@@ -159,7 +161,9 @@ export const scheduleSMSReminder = async (args: ScheduleTextReminderArgs) => {
       responses: evt.responses,
       meetingUrl: bookingMetadataSchema.parse(evt.metadata || {})?.videoCallUrl,
       cancelLink: `${evt.bookerUrl ?? WEBSITE_URL}/booking/${evt.uid}?cancel=true`,
+      cancelReason: evt.cancellationReason,
       rescheduleLink: `${evt.bookerUrl ?? WEBSITE_URL}/reschedule/${evt.uid}`,
+      rescheduleReason: evt.rescheduleReason,
       attendeeTimezone: evt.attendees[0].timeZone,
       eventTimeInAttendeeTimezone: dayjs(evt.startTime).tz(evt.attendees[0].timeZone),
       eventEndTimeInAttendeeTimezone: dayjs(evt.endTime).tz(evt.attendees[0].timeZone),

packages/features/ee/workflows/lib/reminders/templates/customTemplate.ts

@@ -20,7 +20,9 @@ export type VariablesType = {
   responses?: CalEventResponses | null;
   meetingUrl?: string;
   cancelLink?: string;
+  cancelReason?: string | null;
   rescheduleLink?: string;
+  rescheduleReason?: string | null;
   ratingUrl?: string;
   noShowUrl?: string;
   attendeeTimezone?: string;
@@ -83,7 +85,9 @@ const customTemplate = (
     .replaceAll("{ATTENDEE_EMAIL}", variables.attendeeEmail || "")
     .replaceAll("{TIMEZONE}", variables.timeZone || "")
     .replaceAll("{CANCEL_URL}", cancelLink)
+    .replaceAll("{CANCELLATION_REASON}", variables.cancelReason || "")
     .replaceAll("{RESCHEDULE_URL}", rescheduleLink)
+    .replaceAll("{RESCHEDULE_REASON}", variables.rescheduleReason || "")
     .replaceAll("{MEETING_URL}", variables.meetingUrl || "")
     .replaceAll("{RATING_URL}", variables.ratingUrl || "")
     .replaceAll("{NO_SHOW_URL}", variables.noShowUrl || "")