feat: Add AssignmentReason to BOOKING_CREATED webhook (#21315)

* AssignmentREasonRecorder methods return the reason generated

* Add assignmentReason to `EventPayloadType`

* Pass `assignmentReason` to webhook payload data

* Undo constants commit

packages/features/bookings/lib/handleNewBooking.ts

@@ -68,6 +68,7 @@ import { getTranslation } from "@calcom/lib/server/i18n";
 import { WorkflowRepository } from "@calcom/lib/server/repository/workflow";
 import { getTimeFormatStringFromUserTimeFormat } from "@calcom/lib/timeFormat";
 import prisma from "@calcom/prisma";
+import type { AssignmentReasonEnum } from "@calcom/prisma/enums";
 import { BookingStatus, SchedulingType, WebhookTriggerEvents } from "@calcom/prisma/enums";
 import { CreationSource } from "@calcom/prisma/enums";
 import {
@@ -1301,6 +1302,8 @@ async function handler(
     })
   );
 
+  let assignmentReason: { reasonEnum: AssignmentReasonEnum; reasonString: string } | undefined;
+
   try {
     if (!isDryRun) {
       booking = await createBooking({
@@ -1341,7 +1344,7 @@ async function handler(
       // If it's a round robin event, record the reason for the host assignment
       if (eventType.schedulingType === SchedulingType.ROUND_ROBIN) {
         if (reqBody.crmOwnerRecordType && reqBody.crmAppSlug && contactOwnerEmail && routingFormResponseId) {
-          await AssignmentReasonRecorder.CRMOwnership({
+          assignmentReason = await AssignmentReasonRecorder.CRMOwnership({
             bookingId: booking.id,
             crmAppSlug: reqBody.crmAppSlug,
             teamMemberEmail: contactOwnerEmail,
@@ -1349,7 +1352,7 @@ async function handler(
             routingFormResponseId,
           });
         } else if (routingFormResponseId && teamId) {
-          await AssignmentReasonRecorder.routingFormRoute({
+          assignmentReason = await AssignmentReasonRecorder.routingFormRoute({
             bookingId: booking.id,
             routingFormResponseId,
             organizerId: organizerUser.id,
@@ -1885,6 +1888,7 @@ async function handler(
     status: "ACCEPTED",
     smsReminderNumber: booking?.smsReminderNumber || undefined,
     rescheduledBy: reqBody.rescheduledBy,
+    ...(assignmentReason ? { assignmentReason: [assignmentReason] } : {}),
   };
 
   if (bookingRequiresPayment) {

packages/features/ee/round-robin/assignmentReason/AssignmentReasonRecorder.ts

@@ -113,13 +113,21 @@ export default class AssignmentReasonRecorder {
       }
     }
 
+    const reasonEnum = AssignmentReasonEnum.ROUTING_FORM_ROUTING;
+    const reasonString = attributeValues.join(", ");
+
     await prisma.assignmentReason.create({
       data: {
         bookingId: bookingId,
-        reasonEnum: AssignmentReasonEnum.ROUTING_FORM_ROUTING,
-        reasonString: attributeValues.join(", "),
+        reasonEnum,
+        reasonString,
       },
     });
+
+    return {
+      reasonEnum,
+      reasonString,
+    };
   }
 
   // Separate method to handle rerouting
@@ -148,13 +156,20 @@ export default class AssignmentReasonRecorder {
 
     if (!crmRoutingReason || !crmRoutingReason.assignmentReason) return;
 
+    const { reasonEnum, assignmentReason } = crmRoutingReason;
+
     await prisma.assignmentReason.create({
       data: {
         bookingId,
-        reasonEnum: crmRoutingReason.reasonEnum,
-        reasonString: crmRoutingReason.assignmentReason,
+        reasonEnum,
+        reasonString: assignmentReason,
       },
     });
+
+    return {
+      reasonEnum,
+      reasonString: assignmentReason,
+    };
   }
   static roundRobinReassignment = withReporting(
     AssignmentReasonRecorder._roundRobinReassignment,
@@ -180,6 +195,11 @@ export default class AssignmentReasonRecorder {
       },
     });
 
+    const reasonEnum =
+      reassignmentType === RRReassignmentType.MANUAL
+        ? AssignmentReasonEnum.REASSIGNED
+        : AssignmentReasonEnum.RR_REASSIGNED;
+
     const reasonString = `Reassigned by: ${reassignedBy?.username || "team member"}. ${
       reassignReason ? `Reason: ${reassignReason}` : ""
     }`;
@@ -187,12 +207,14 @@ export default class AssignmentReasonRecorder {
     await prisma.assignmentReason.create({
       data: {
         bookingId: bookingId,
-        reasonEnum:
-          reassignmentType === RRReassignmentType.MANUAL
-            ? AssignmentReasonEnum.REASSIGNED
-            : AssignmentReasonEnum.RR_REASSIGNED,
+        reasonEnum,
         reasonString,
       },
     });
+
+    return {
+      reasonEnum,
+      reasonString,
+    };
   }
 }