feat: always show intercom on desktop by default (hidden on mobile) (#14423)

* feat: always show intercom on desktop by default (hidden on mobile)

* Revert "feat: always show intercom on desktop by default (hidden on mobile)"

This reverts commit d14a7b0808a5c3b7f15de75d3a422c4ec5e14f2b.

* feat: always show intercom on desktop by default (hidden on mobile)

* fix: type error

* refactor

* saved showIntercom in localstorage instead of DB

---------

Co-authored-by: Peer Richelsen <peeroke@gmail.com>

apps/web/modules/event-types/views/event-types-listing-view.tsx

@@ -9,7 +9,6 @@ import { memo, useEffect, useState } from "react";
 import { z } from "zod";
 
 import { useOrgBranding } from "@calcom/features/ee/organizations/context/provider";
-import useIntercom from "@calcom/features/ee/support/lib/intercom/useIntercom";
 import { EventTypeEmbedButton, EventTypeEmbedDialog } from "@calcom/features/embed/EventTypeEmbed";
 import { EventTypeDescription } from "@calcom/features/eventtypes/components";
 import CreateEventTypeDialog from "@calcom/features/eventtypes/components/CreateEventTypeDialog";
@@ -950,8 +949,6 @@ const EventTypesPage: React.FC & {
   getLayout?: AppProps["Component"]["getLayout"];
 } = () => {
   const { t } = useLocale();
-  const searchParams = useCompatSearchParams();
-  const { open } = useIntercom();
   const { data: user } = useMeQuery();
   // eslint-disable-next-line @typescript-eslint/no-unused-vars
   const [showProfileBanner, setShowProfileBanner] = useState(false);
@@ -966,13 +963,6 @@ const EventTypesPage: React.FC & {
     staleTime: 1 * 60 * 60 * 1000,
   });
 
-  useEffect(() => {
-    if (searchParams?.get("openIntercom") === "true") {
-      open();
-    }
-    // eslint-disable-next-line react-hooks/exhaustive-deps
-  }, []);
-
   useEffect(() => {
     setShowProfileBanner(
       !!orgBranding && !document.cookie.includes("calcom-profile-banner=1") && !user?.completedOnboarding

apps/web/public/static/locales/en/common.json

@@ -2403,5 +2403,7 @@
   "unreviewed": "Unreviewed",
   "rating_url_info":"The URL for Rating Feedback Form",
   "no_show_url_info":"The URL for No Show Feedback",
+  "no_support_needed":"No Support Needed?",
+  "hide_support":"Hide Support",
   "ADD_NEW_STRINGS_ABOVE_THIS_LINE_TO_PREVENT_MERGE_CONFLICTS": "↑↑↑↑↑↑↑↑↑↑↑↑↑ Add your new strings above here ↑↑↑↑↑↑↑↑↑↑↑↑↑↑↑↑↑↑↑↑"
 }

packages/features/ee/support/components/ContactMenuItem.tsx

@@ -5,7 +5,6 @@ import { Icon, UpgradeTeamsBadge } from "@calcom/ui";
 
 import FreshChatMenuItem from "../lib/freshchat/FreshChatMenuItem";
 import HelpscoutMenuItem from "../lib/helpscout/HelpscoutMenuItem";
-import IntercomMenuItem from "../lib/intercom/IntercomMenuItem";
 import ZendeskMenuItem from "../lib/zendesk/ZendeskMenuItem";
 
 interface ContactMenuItem {
@@ -20,7 +19,6 @@ export default function ContactMenuItem(props: ContactMenuItem) {
     <>
       {hasPaidPlan ? (
         <>
-          <IntercomMenuItem onHelpItemSelect={onHelpItemSelect} />
           <ZendeskMenuItem onHelpItemSelect={onHelpItemSelect} />
           <HelpscoutMenuItem onHelpItemSelect={onHelpItemSelect} />
           <FreshChatMenuItem onHelpItemSelect={onHelpItemSelect} />

packages/features/ee/support/components/HelpMenuItem.tsx

@@ -2,9 +2,8 @@ import { useState } from "react";
 import { useChat } from "react-live-chat-loader";
 
 import classNames from "@calcom/lib/classNames";
-import { JOIN_DISCORD } from "@calcom/lib/constants";
-import { useHasPaidPlan } from "@calcom/lib/hooks/useHasPaidPlan";
 import { useLocale } from "@calcom/lib/hooks/useLocale";
+import { localStorage } from "@calcom/lib/webstorage";
 import { trpc } from "@calcom/trpc/react";
 import { Button, showToast, TextArea } from "@calcom/ui";
 import { Icon } from "@calcom/ui";
@@ -20,13 +19,21 @@ interface HelpMenuItemProps {
 
 export default function HelpMenuItem({ onHelpItemSelect }: HelpMenuItemProps) {
   const [rating, setRating] = useState<null | string>(null);
-  const { open } = useIntercom();
+  const [showIntercom, setShowIntercom] = useState<boolean>(
+    localStorage.getItem("showIntercom") === "false" ? false : true
+  );
+  const { open, shutdown } = useIntercom();
   const [comment, setComment] = useState("");
   const [disableSubmit, setDisableSubmit] = useState(true);
   const [active, setActive] = useState(false);
   const [, loadChat] = useChat();
   const { t } = useLocale();
 
+  const toggleIntercom = (value: boolean) => {
+    setShowIntercom(value);
+    localStorage.setItem("showIntercom", String(value));
+  };
+
   const { setActive: setFreshChat } = useFreshChat();
 
   const mutation = trpc.viewer.submitFeedback.useMutation({
@@ -46,8 +53,6 @@ export default function HelpMenuItem({ onHelpItemSelect }: HelpMenuItemProps) {
     mutation.mutate({ rating: rating, comment: comment });
   };
 
-  const { hasPaidPlan } = useHasPaidPlan();
-
   return (
     <div className="bg-default border-default w-full rounded-md">
       <div className="w-full py-5">
@@ -71,7 +76,6 @@ export default function HelpMenuItem({ onHelpItemSelect }: HelpMenuItemProps) {
           <ContactMenuItem onHelpItemSelect={onHelpItemSelect} />
         </div>
       </div>
-
       <hr className="border-muted" />
       <div className="w-full p-5">
         <p className="text-subtle mb-1">{t("feedback").toUpperCase()}</p>
@@ -188,13 +192,21 @@ export default function HelpMenuItem({ onHelpItemSelect }: HelpMenuItemProps) {
           </div>
         )}
       </div>
-      <div className="text-subtle bg-muted w-full p-5">
-        <p className="">{t("specific_issue")}</p>
-        {hasPaidPlan ? (
-          <button
-            className="hover:text-emphasis text-defualt font-medium underline"
-            onClick={async () => {
-              setActive(true);
+      {/* visible on desktop */}
+      <div className="text-subtle bg-muted hidden w-full flex-col p-5 md:block">
+        <p className="">{showIntercom ? t("no_support_needed") : t("specific_issue")}</p>
+        <button
+          className="hover:text-emphasis text-defualt font-medium underline"
+          onClick={async () => {
+            setActive(true);
+            if (showIntercom) {
+              if (isFreshChatEnabled) {
+                setFreshChat(false);
+              } else if (isInterComEnabled) {
+                shutdown();
+              }
+              toggleIntercom(false);
+            } else {
               if (isFreshChatEnabled) {
                 setFreshChat(true);
               } else if (isInterComEnabled) {
@@ -202,19 +214,42 @@ export default function HelpMenuItem({ onHelpItemSelect }: HelpMenuItemProps) {
               } else {
                 loadChat({ open: true });
               }
+              toggleIntercom(true);
+            }
+            onHelpItemSelect();
+          }}>
+          {showIntercom ? t("hide_support") : t("contact_support")}
+        </button>
+        <span> {t("or").toLowerCase()} </span>
+        <a
+          onClick={() => onHelpItemSelect()}
+          className="hover:text-emphasis text-defualt font-medium underline"
+          href="https://cal.com/docs"
+          target="_blank"
+          rel="noreferrer">
+          {t("browse_our_docs")}
+        </a>
+        .
+      </div>
+      {/* visible on mobile */}
+      <div className="text-subtle bg-muted w-full p-5 md:hidden">
+        <p className="">{t("specific_issue")}</p>
+        <button
+          className="hover:text-emphasis text-defualt font-medium underline"
+          onClick={async () => {
+            setActive(true);
+            if (isFreshChatEnabled) {
+              setFreshChat(true);
+            } else if (isInterComEnabled) {
+              await open();
+            } else {
+              loadChat({ open: true });
+            }
 
-              onHelpItemSelect();
-            }}>
-            {t("contact_support")}
-          </button>
-        ) : (
-          <a
-            href={JOIN_DISCORD}
-            target="_blank"
-            className="hover:text-emphasis text-defualt font-medium underline">
-            {t("community_support")}
-          </a>
-        )}
+            onHelpItemSelect();
+          }}>
+          {t("contact_support")}
+        </button>
         <span> {t("or").toLowerCase()} </span>
         <a
           onClick={() => onHelpItemSelect()}

packages/features/ee/support/lib/intercom/IntercomMenuItem.tsx

@@ -1,26 +0,0 @@
-import { useLocale } from "@calcom/lib/hooks/useLocale";
-
-import { useIntercom } from "./useIntercom";
-
-interface IntercomMenuItemProps {
-  onHelpItemSelect: () => void;
-}
-
-export default function IntercomMenuItem(props: IntercomMenuItemProps) {
-  const { onHelpItemSelect } = props;
-  const { t } = useLocale();
-  const { open } = useIntercom();
-  // eslint-disable-next-line turbo/no-undeclared-env-vars
-  if (!process.env.NEXT_PUBLIC_INTERCOM_APP_ID) return null;
-
-  return (
-    <button
-      onClick={async () => {
-        await open();
-        onHelpItemSelect();
-      }}
-      className="hover:bg-subtle hover:text-emphasis text-default flex w-full px-5 py-2 pr-4 text-sm font-medium">
-      {t("contact_support")}
-    </button>
-  );
-}

packages/features/ee/support/lib/intercom/useIntercom.ts

@@ -17,6 +17,7 @@ const useIntercomHook = isInterComEnabled
       return {
         boot: noop,
         show: noop,
+        shutdown: noop,
       };
     };
 
@@ -26,6 +27,37 @@ export const useIntercom = () => {
   const { hasPaidPlan } = useHasPaidPlan();
   const { hasTeamPlan } = useHasTeamPlan();
 
+  const boot = async () => {
+    let userHash;
+
+    const req = await fetch(`/api/intercom-hash`);
+    const res = await req.json();
+    if (res?.hash) {
+      userHash = res.hash;
+    }
+
+    hookData.boot({
+      ...(data && data?.name && { name: data.name }),
+      ...(data && data?.email && { email: data.email }),
+      ...(data && data?.id && { userId: data.id }),
+      createdAt: String(dayjs(data?.createdDate).unix()),
+      ...(userHash && { userHash }),
+      customAttributes: {
+        //keys should be snake cased
+        user_name: data?.username,
+        link: `${WEBSITE_URL}/${data?.username}`,
+        admin_link: `${WEBAPP_URL}/settings/admin/users/${data?.id}/edit`,
+        identity_provider: data?.identityProvider,
+        timezone: data?.timeZone,
+        locale: data?.locale,
+        has_paid_plan: hasPaidPlan,
+        has_team_plan: hasTeamPlan,
+        metadata: data?.metadata,
+        is_logged_in: !!data,
+      },
+    });
+  };
+
   const open = async () => {
     let userHash;
 
@@ -57,7 +89,7 @@ export const useIntercom = () => {
     });
     hookData.show();
   };
-  return { ...hookData, open };
+  return { ...hookData, open, boot };
 };
 
 export default useIntercom;

packages/features/shell/Shell.tsx

@@ -19,6 +19,7 @@ import {
 } from "@calcom/features/ee/organizations/components/OrgUpgradeBanner";
 import { getOrgFullOrigin } from "@calcom/features/ee/organizations/lib/orgDomains";
 import HelpMenuItem from "@calcom/features/ee/support/components/HelpMenuItem";
+import useIntercom from "@calcom/features/ee/support/lib/intercom/useIntercom";
 import { TeamsUpgradeBanner, type TeamsUpgradeBannerProps } from "@calcom/features/ee/teams/components";
 import { useFlagMap } from "@calcom/features/flags/context/provider";
 import { KBarContent, KBarRoot, KBarTrigger } from "@calcom/features/kbar/Kbar";
@@ -52,8 +53,10 @@ import { useFormbricks } from "@calcom/lib/formbricks-client";
 import getBrandColours from "@calcom/lib/getBrandColours";
 import { useBookerUrl } from "@calcom/lib/hooks/useBookerUrl";
 import { useLocale } from "@calcom/lib/hooks/useLocale";
+import useMediaQuery from "@calcom/lib/hooks/useMediaQuery";
 import useTheme from "@calcom/lib/hooks/useTheme";
 import { isKeyInObject } from "@calcom/lib/isKeyInObject";
+import { localStorage } from "@calcom/lib/webstorage";
 import type { User } from "@calcom/prisma/client";
 import { trpc } from "@calcom/trpc/react";
 import useEmailVerifyCheck from "@calcom/trpc/react/hooks/useEmailVerifyCheck";
@@ -213,8 +216,16 @@ const useBanners = () => {
 const Layout = (props: LayoutProps) => {
   const banners = useBanners();
 
+  const showIntercom = localStorage.getItem("showIntercom");
+  const isMobile = useMediaQuery("(max-width: 768px)");
+  const { boot } = useIntercom();
   const pageTitle = typeof props.heading === "string" && !props.title ? props.heading : props.title;
 
+  useEffect(() => {
+    if (showIntercom === "false" || isMobile) return;
+    boot();
+  }, [showIntercom, isMobile]);
+
   const bannersHeight = useMemo(() => {
     const activeBanners =
       banners &&